Contact us

Customer service:
info@papudesign.com

Frequently asked questions:

Our customer service is happy to help you with any questions. But first, have a look at the questions below – you might find your answer there!

When will my parcel arrive? / What are your delivery times?

Our delivery time is normally 1–3 days, excluding pre-order products.

Check whether you have received a tracking code by email. If you haven't received a tracking code yet, your parcel has probably not been shipped yet. If you suspect there was a problem when placing your order (for example, if you didn't receive an order confirmation), email us at info@papudesign.com.

I placed two orders – can they be combined?

We pack orders in the order they arrive so that everyone receives their order on time, which is why we don't combine orders.

I accidentally ordered the wrong size – what should I do?

If your parcel hasn't been shipped yet and you notice the mistake right after placing your order, send us a message at info@papudesign.com and we may still be able to change the order.

If you have already received the products, follow the exchange/return instructions included in the parcel.

The product broke or was faulty even before use

If you think the product is faulty, email us at info@papudesign.com.

I chose Klarna invoice as my payment method and would like to return a product – what should I do with the invoice?

Notify Klarna of the return at klarna.com, and they will pause the invoice during the return process. On Klarna's website you'll also find your updated invoice details and can, for example, postpone the due date. You can find more information about Klarna at klarna.com.

Once we have processed the return, Klarna will be notified and will adjust your invoice. It doesn't matter if you have already paid the full invoice – once we have issued the refund, Klarna will refund the correct amount to you.

I'd like to become a Papu retailer. Who should I contact?

Great! Send us a message at info@papudesign.com and let's talk more.

I'd like to collaborate with Papu – who should I contact?

Lovely! Send us a message at info@papudesign.com and tell us about yourself or your company and what kind of collaboration you have in mind!