Effective from 28 September 2026
Updated 28 September 2026

About the online store

The products in the online store are sold by Papu Group Oy, business ID 3582059-4 (hereinafter Papu Group, Papu or Papu Design). Products are sold to adult consumer customers. Product prices include VAT within the EU, excluding the Åland Islands. Any import duties and other similar charges are the responsibility of the customer. We reserve the right to change prices and shipping costs.

Ordering

Products are ordered at www.papudesign.live

All orders are confirmed by email, stating the price of the order, the shipping costs and the products ordered. To receive an order confirmation, you must provide an email address when placing the order.

With each order, the customer agrees to the terms of delivery in force at the time.

Order confirmation

We will send you an order confirmation by email showing:

• The order reference/order number
• The contact details you provided
• The products purchased and their price
• The payment method you chose

Papu reserves the right to cancel the Customer's order in the event of an obvious pricing error. An order may be cancelled due to a pricing error if there is a significant difference from the product's normal price and the average consumer would be considered to have understood that it is an error. A pricing error includes, for example, a situation where the price of the product is EUR 0.00.

Payment methods

Products and their shipping costs are paid for when the order is placed. The following payment methods can be used in the online store: payment services of Paytrail Oyj, payment services of Klarna Bank AB and PayPal payment services. Paytrail Oyj payment services: Nordea, Osuuspankki, Danske Bank, LähiTapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken and payment cards. Payment is made via Paytrail Oyj's website. Bank transfer as advance payment is also available. Klarna Bank AB payment services: Invoice and Flexible Instalment Payment.

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Payment service providers

Paytrail Oyj

The payment processing service is provided by Paytrail Oyj (business ID 2122839-7) as the payment service provider, in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your bank statement or card bill and forwards the payment to the merchant. Paytrail Oyj is authorised as a payment institution. In the event of complaints, please contact the supplier of the product first.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
Phone: +358 207 181830

www.paytrail.com

Online banks

The payment processing service for online bank payments is provided by Paytrail Oyj (business ID 2122839-7) in cooperation with Finnish banks and credit institutions. For the user, the service works just like traditional online payment.

Klarna Bank AB

Together with Klarna Bank AB (publ) (head office address Sveavägen 46, 111 34 Stockholm, Sweden), we offer the following payment methods, in which payment is made directly to Klarna:

• Invoice: the payment period is 14 days from delivery of the products. The terms of the Klarna invoice are available here.
• Flexible instalment payment: you can pay for your purchases flexibly in monthly instalments of at least 1/24 of the amount owed (but always at least EUR 5.00, including interest on the remaining balance).

You can find more information about Klarna here and Klarna's user terms here. Klarna processes your personal data in accordance with applicable legislation and Klarna's privacy notice.

PayPal

When you choose PayPal as your payment method, you will be redirected directly to PayPal at the end of the order process. If you are already a PayPal customer, you can log in with your credentials and confirm the payment. If you are new to PayPal, you can open a PayPal account and then confirm the payment.

Once your payment has been registered with us, your order is passed on to Papu for processing. Once the payment has been made, you will receive an order confirmation by email. Please note that processing errors may occasionally occur on PayPal's website, which Papu cannot influence.

If you return products from an order you paid for with PayPal, we will refund the amount directly to your PayPal account. You can read more about returns below under Return policy. You can find PayPal's terms of use here.

Delivery time

Papu delivers orders to Finland and to the European countries listed on our Shipping page. Delivery time is 1–3 business days to Finland and 4–7 business days to other countries, excluding pre-order products. Campaigns, weekends and public holidays, as well as delays in transit, may affect delivery times.

The logistics provider is Storia Oy. Transport services are provided by PostNord Oy and Matkahuolto Oy (returns).

Shipping method and shipping costs

Shipping costs include postage and packaging. We ship orders as a parcel or as a letter, depending on the size of the order.

Tracking your order

Once your order has been shipped, you will receive a tracking code by email at the address you provided when placing the order.

Return policy

You can find our return policy here.

Exchanges

Products purchased from our online store cannot be exchanged. If you want to change the size or colour of a product, or exchange it for a different product, please return the product and place a completely new order.

Problems in transit and faulty products

If a product has been lost in transit or damaged, or the customer has received the wrong product, the customer must report the error immediately to info@papudesign.com.

An incorrect delivery or a faulty product must be reported within 14 days of receiving the product. If the parcel has been damaged in the post, a complaint must be made immediately to the transport company.

Virtual try-on and try-on packages

Virtual try-on is a service for logged-in customers in which AI creates a try-on image from a photo uploaded by the customer. The try-on image is an indicative illustration: colours, print, fit and especially length may differ from the actual product. The product's properties and measurements are stated on the product page and in the size chart.

Newsletter subscribers receive three try-ons free of charge, once per customer. More try-ons can be purchased as try-on packages. Try-ons are added to the buyer's customer account, so you must be logged in when purchasing. Try-ons do not expire. Failed try-ons are not charged. Try-ons can be made for up to 30 days.

Credit code
The price of the try-on package is refunded to the customer as a credit code, which is created automatically after payment and shown on the My try-ons page. The code is personal and single-use, and it is valid for 6 months. The code can be used on clothing and accessories in the online store. The code cannot be used for try-on packages, exchanged for cash or combined with other product discounts. If the order total is lower than the value of the code, the difference is not refunded.

Right of withdrawal
Try-ons are available immediately after payment. An unused try-on package can be cancelled within 14 days of purchase by notifying customer service, in which case the package's try-ons and the related credit code are cancelled. Once the first try-on has been made from the package, the customer has requested the provision of the service and the right of withdrawal has ended.

Use of the service
The service may only be used to try on Papu products with your own photo or a photo of a person who has given their permission. The customer is responsible for having the right to the photo they upload. Papu may block use of the service if it is used contrary to this purpose, for example for offensive images or the unauthorised processing of another person's photo. In that case, try-ons already paid for will not be refunded.

The processing of images is described in more detail in our privacy policy.

Other

We reserve the right to change our terms of delivery. Before placing an order, the customer must read the terms of delivery in force at the time.

Papu treats all customer data confidentially. Customer data is only disclosed to partners needed to provide the service, such as payment and logistics services, the e-commerce platform and the virtual try-on service provider. You can find more detailed information in our privacy policy.

Force majeure: If the obligations set out in these terms cannot be fulfilled due to force majeure (war, natural event, disaster, legislation or official decision, strike or other comparable event), the customer is not entitled to compensation from Papu Group Oy.

These terms are governed by Finnish law.